Contact Us

Privacy Policy and Terms

Introduction

We, at Decolores Marble and Granite of Brazil Ltda., believe that individual privacy is a fundamental human right. Therefore, we present our Privacy Policy to you, the USER, so that you are aware of the rules related to how we collect, record, store, use, share, and delete your personal data, in accordance with the laws in force in Brazil, as well as best Data Governance practices.

As a condition for providing the service of production and commercialization of ornamental rocks, by accessing the website, you declare your free and express consent that you are fully aware of and agree to the terms of this Privacy Policy.


DATA COLLECTION AND ACTIVITY RECORDS

1.1 Decolores Marble and Granite of Brazil Ltda. collects only information that its holder agrees to provide when using our website or other digital channels, such as when filling out forms to download files and catalogs or when contacting us directly through our service channels. However, some of this information may be obtained from public sources or even through the sharing of your personal data by social networks and consented by you when you registered and allowed the social networks to share them with third parties.


1.2 The information we collect includes: name, surname, email, telephone, city, state, country, and company.


1.3 Decolores Marble and Granite of Brazil Ltda. seeks to ensure the quality of the personal data it uses. However, for this to occur, it is essential that you, the user, provide accurate and up-to-date information, valuing truthfulness.


1.4 Our digital interface may record all activities carried out by you, our USER, through logs. We use the Google Analytics tool, which collects USER information such as IP address, browser used, language settings, pages accessed, through cookies. The information is collected anonymously and for analytical purposes.


1.5 Whenever the USER visits or interacts with the sites, Decolores Marble and Granite of Brazil Ltda. may use a variety of technologies that collect, automatically or passively, information about how the sites are accessed. E.g., geolocation and telemetry, date and time of access, length of time on a particular information page, SMS sending, for cases of two-factor authentication, volume of data trafficked in access, data about the level/quality of services (occurrence of failures, intermittencies, etc.), protocols, including internet protocols (IP), with their addressing and ports used, type of browser, features and devices used, accessed functionality; preferences for specific products, services, and activities, with this information being provided by the user himself or deduced from how the products and services are used or accessed; browsing history, as well as search terms and links used, aiming at possible personalized offers and recommendations when there is user consent, through the collection of categories of websites/services/applications, all provided through the mobile device, computer, TV, or other compatible device used in navigation.


1.6 All technologies referred to and used in our digital relationship environment will respect the current legislation and the terms of this policy.


1.7 When browsing our interface, the USER may be directed via link, content, or services, to other portals or platforms that may collect their information and have their own Privacy Policy. Therefore, it will be up to the USER to keep updated with these policies, and it is up to them to accept or refuse them. We are not responsible for the Privacy Policy or the content of any websites, content, or services linked to the portal, including through links.


USE OF DATA

2.1 We may use your data that has been collected and the records of your activities on our current or future digital interfaces to improve your experience with us, for the following purposes:


  • I) Execution of marketing projects and activities and offer of personalized or non-personalized products and services;
  • II) Execution of relationship and customer service activities;
  • III) Sale of products and/or services;
  • IV) Execution of marketing activities aimed at capturing new customers;
  • V) Analysis of indicators and metrics;
  • VI) Compliance with legal and regulatory obligations;
  • VII) Meeting the requests of clients, former clients, prospects, and other requesting contacts;
  • VIII) Improvement of the products and services offered;
  • IX) For sending communications and satisfaction surveys;
  • X) Meeting the determinations of competent authorities, such as the National Data Protection Authority or other authorities legitimized by law;

2.2 You are aware of and freely consent to the collection of your personal data through our digital platform.


2.3 If you cannot or do not wish to provide your consent, the following services will not be available: sending messages via the Contact Us form, downloading catalogs, and manuals.


2.4 The USER may manage permissions regarding the use of their data through the following contact channel, being able to grant new permissions or withdraw their consent for current permissions, being notified of the consequences of withdrawing consent. Data Protection Officer Contact: Our DPO is named Vinicius Volpato and you can make requests regarding your personal data via the following email: [email protected].


2.5 The data collected and the activities recorded may be shared with:


  • A) Judicial, administrative, or governmental authorities whenever there is a request, requisition, or judicial order;
  • B) Automatically and legitimately, in the event of corporate movements, such as merger, acquisition, or incorporation, and within the same economic group to which we belong.

2.6 The data of our USERS are accessed internally only by duly authorized professionals, respecting the principles of proportionality, necessity, and adequacy to the objectives for which they were collected, as well as the commitment to confidentiality and preservation of privacy in the terms of this Privacy Policy.


ADVERTISING

3.1 Decolores Marble and Granite of Brazil Ltda. licenses technology to display ads on other sites and their content as it is displayed on the internet. Decolores Marble and Granite of Brazil Ltda. may use third-party ad networks to display ads and third-party analytics providers to evaluate and provide information about the use of the sites and the viewing of our content. We do not share personal data with third parties, but network advertising providers, advertisers, sponsors, and/or analytics service providers may set and access their own cookies, pixel tags, and similar technologies on your device and may in some way collect or access your data.


DATA AND RECORD STORAGE

4.1 The data and activity records collected will be stored in a secure and controlled environment, for a minimum period of 6 (six) months, in accordance with the Brazilian Civil Internet Framework, considering the technique available at the time.


4.2 The data may be deleted before this period, upon request of the USER, provided they do not fit into legal exceptions for maintaining records.


4.3 The USER is aware that the data collected (whether personal or not) may be stored on servers located in Brazil, as well as in an environment using cloud computing resources or servers, which implies, in the latter case, the transfer or processing of data outside Brazil, in third countries.


DISPLAY, RECTIFICATION, LIMITATION, OPPOSITION, AND DELETION OF DATA (USER RIGHTS)

5.1 You are the owner of your personal data and, therefore, have the right to be empowered with control over what happens to them. Therefore, we provide you with resources to know what is being done with your personal data, through our service channels.


5.2 For auditing, security, fraud control, and rights preservation purposes, we may keep the record history of your data for a longer period, in the cases defined by law or regulatory norms.


5.3 If the USER wishes to access, correct, update, or request the deletion of their personal data, they may do so at any time by contacting us through the communication channel mentioned above.


5.4 The USER may object to the processing of their personal data, request the restriction of processing, or request the portability of their personal data by contacting the channels already mentioned.


5.5 The USER may unsubscribe from the marketing communications we send at any time by clicking 'unsubscribe' or the 'opt-out' link in the footer of marketing communications.


5.6 Likewise, the USER may withdraw their consent for data processing at any time. Withdrawing consent will not affect the legality of processing carried out prior to withdrawal, nor will it affect the processing of personal data carried out based on legitimate processes that do not require consent.


LEGAL BASES FOR DATA PROCESSING

6.1 Our legal basis for the collection and processing of personal data is supported by the legislation in force in the country – Law No. 13,709/2018 (LGPD) and includes:


  • I) With your consent to do so (Article 7, item I, Law 13,709/2018);
  • II) To comply with any legal or regulatory obligation (Article 7, item II, Law 13,709/2018);
  • III) When we need your personal data to enter into or perform a contract with the USER (Article 7, item V, Law 13,709/2018);
  • IV) When processing is in accordance with our legitimate interests and does not undermine your interests related to data protection or fundamental freedoms and guarantees (Article 7, item IX, Law No. 13,709/2018).

GENERAL PROVISIONS

7.1 We may change the content of the Privacy Policy at any time, as necessary or purposeful, such as for compliance and conformity with legal or regulatory provisions, and it is up to the USER to periodically check it. We will notify you when there are significant updates that require new consent collection, through the contact means provided. Therefore, it is important to keep your registration up to date.


7.2 If there are any questions about the conditions established in this Privacy Policy, please contact us through the aforementioned service channels.


7.3 If any provision of this Privacy Policy is deemed illegal or illegitimate by the authority of the locality where you reside or your internet connection, the remaining conditions will remain valid.


7.4 You acknowledge that all communication made by email, SMS, instant messaging applications, or any other digital or virtual form are valid as documentary evidence, being effective and sufficient for the disclosure of any matter related to this relationship, except as provided otherwise in this Privacy Policy.


7.5 This Privacy Policy shall be governed and interpreted in accordance with Brazilian law, in the Portuguese language, with the Court of Cachoeiro de Itapemirim/ES being elected in relations maintained with USERS, to settle disputes, except for territorial, personal, or functional competence, in accordance with specific legislation.


Date of last update: 22/07/2021